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Our Happiness Promise

Because a song made for someone you love should feel special

Refunds & Satisfaction Policy

Last updated: May 2026

A song made for someone you love should feel special.

A birthday surprise for your mother. An anniversary song for your partner. A wedding gift built from memories only you share. A song made dil se, for no reason except love.

If it doesn’t feel right, that matters to us.

Mantra exists to help people create something meaningful—not just complete a transaction.

We care more about your moment than your money.

If your first song doesn’t feel special, we want to make it right.

Our Happiness Promise

We believe trust matters more than transactions.

That means:

  • We listen before we decide
  • We try to improve your experience first
  • We support genuine refund requests fairly
  • We never hide behind complicated policies
  • We care about how the song feels, not just whether it was delivered

Because the goal is not to generate a file.

The goal is to create something someone will remember.

1. First-Time Customer Refunds

We offer a 7-day refund window for first-time paid customers.

This is designed for users trying Mantra for the first time and trusting us with an important moment.

You may be eligible for a refund if:

  • This is your first paid song with Mantra
  • You are genuinely dissatisfied with the experience
  • The song did not feel meaningful, accurate, or special enough
  • The issue could not be reasonably resolved through support or revision

We review refund requests fairly and individually.

We believe good faith should be met with good faith.

2. We’ll Try To Improve It First

Before a refund, we usually try to make the song better.

Often, a small change makes all the difference.

We may help with:

  • Lyric refinement
  • Emotional tone adjustments
  • Better voice fit
  • Genre or mood improvements
  • Fixing details that feel inaccurate or missing

We would rather fix your experience than lose your trust.

3. Technical Issues

If a payment succeeds but your song is not delivered correctly due to a technical issue, we will prioritise fixing it.

This may include:

  • Regenerating the song
  • Restoring missing access
  • Fixing billing issues
  • Correcting failed deliveries

Examples of clear technical failures include:

  • Song generation that remains stuck for more than 30 minutes
  • Service unavailable for more than 24 hours after a successful payment
  • Duplicate charges caused by a system error

If the issue cannot be resolved reasonably, a refund may be provided where appropriate.

You should never pay for a broken experience.

4. Non-Refundable Situations

Some situations may not qualify for refunds, including:

  • Fraudulent or abusive refund requests
  • Repeated misuse of refund policies
  • Violations of platform rules
  • Deliberate misuse of generated content
  • Cases where benefits were fully consumed with clear malicious intent
  • Dissatisfaction caused by inaccurate or incomplete details provided at song creation (we are happy to help you regenerate with corrected inputs)

These situations are rare, and we review them carefully.

Our goal is fairness, not rigidity.

5. Refund Processing

We aim to be fast and clear at every step:

  • Initial support response within 24 hours of your request
  • Investigation and decision within 2–5 business days
  • If approved, the refund is issued within 5–10 business days
  • Bank or card statements may take an additional 1–2 billing cycles to reflect the credit

Refunds are always processed to the original payment method.

We will communicate clearly during the process.

No chasing. No confusion.

6. Let’s Fix It Together

If something feels off—whether it’s billing, quality, delivery, or just the feeling of the final song—we want to hear it.

Please contact us at:

Support Email: support@mantramusic.in

Tell us what happened. We’ll do our best to help quickly, fairly, and with care.

Simple Version

To make it easy:

  • First-time paid customers get a 7-day refund window
  • We usually try revisions before refunds
  • Technical issues are fixed first, refunded if needed
  • We care more about trust than transactions

Because Mantra is not just a purchase.

It is a moment that matters.

And moments like that deserve better than a cold policy page.